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Supply Chain & Operations Management


- Grade 12 or equivalentOR- Mature student status (18 years of age or older) and a passing score on the entrance examination

Benefits of this program

- Prepares you for valuable industry certifications- Market-driven programs- Growing demand for professionals in this area

Employment Opportunities

- Supply Chain Analyst- Logistics Coordinator- Warehouse Manager- Operations Manager- Supply Chain Manager- Quality Assurance Manager- Operations Analyst- Distribution Manager- Chief Supply Chain Officer - Global Sourcing Manager

Do you like to figure out how to make things better? Have you ever wondered what causes the supply chain disruptions we have experienced lately? Are you curious about how things are made?

The 3-year Supply Chain and Operations Management program will help you answer these questions and prepares graduates for successful careers in the growing, dynamic, and underserved field of supply chain management. At this point, you may be wondering what a supply chain is. A supply chain connects the flow of goods, services, and information from suppliers to the final customer.

The supply chain sector is critically important to Canada’s economy. The sector employs approximately 870,000 Canadians, accounts for an estimated $500 billion in total export goods from Canada, and is responsible for planning, coordinating and moving more than $1 trillion worth of goods each year. Forecasts project more than 27,000 supply chain positions in Canada sit unfilled, and another estimated 66,000 openings in the foreseeable future.

To introduce agility and flexibility into today’s complex supply chain environments, organizations require diverse, collaborative professionals that can make critical decisions and implement new technologies that streamline operations — all the way from development to fulfillment.

This program takes a hands-on, project-oriented approach and provides opportunities to work with current business and industry partners. You will participate in many exciting projects, culminating in 2 applied capstones courses during your final term of study. In Applied Capstone: Operational Execution & Decision Making, students have hands-on experiential learning in the integrated use of ERP systems, decision support models, and integrated analytics. In Applied Capstone: Value Stream Mapping, students work with an industry partner from our local community to complete a value stream mapping project onsite, for a real company. Some students receive job offers from their industry partners upon completion.


Qestions & Answers

The role of Supply Chain & Operations Management involves overseeing and optimizing the processes related to the production and delivery of goods and services within an organization. This field is crucial for ensuring the efficient flow of materials, information, and finances throughout the supply chain. The primary objectives are to enhance operational efficiency, reduce costs, improve customer satisfaction, and contribute to the overall success of the business.
Supply Chain & Operations Management professionals play a pivotal role in enhancing the competitiveness and sustainability of an organization by ensuring that the supply chain functions seamlessly and aligns with the overall business strategy. This involves a combination of strategic planning, tactical decision-making, and operational execution.

Here are some skills you’ll be able to show off after completion of the  Supply Chain and Operations Management advanced diploma program: 

  • Evaluating the impact of a company’s supply chain initiatives on its human resources strategies, and policies
  • Ensuring compliance with laws, regulations, safety requirements, and professional standards
  • Applying knowledge of logistics, purchasing, distribution, transportation, and warehousing to manage an integrated supply chain
  • Interpreting financial documents and assessing financial strategies to support the supply chain.

Supply Chain & Operations Management involves a variety of tasks aimed at optimizing the processes related to the production and delivery of goods and services. These tasks contribute to improving efficiency, reducing costs, and enhancing overall supply chain performance. Here are some common tasks performed by professionals in Supply Chain & Operations Management:

  1. Demand Forecasting:

    • Task: Analyzing historical data and market trends to predict future demand for products.
    • Responsibilities: Developing accurate demand forecasts to guide procurement, production, and inventory management decisions.
  2. Inventory Management:

    • Task: Monitoring and controlling inventory levels to prevent stockouts or excess inventory.
    • Responsibilities: Implementing inventory control strategies, conducting regular audits, and optimizing stock levels based on demand patterns.
  3. Supplier Relationship Management:

    • Task: Building and maintaining positive relationships with suppliers.
    • Responsibilities: Negotiating contracts, evaluating supplier performance, and collaborating to improve efficiency and cost-effectiveness.
  4. Procurement and Purchasing:

    • Task: Sourcing and acquiring materials, goods, or services needed for production.
    • Responsibilities: Identifying reliable suppliers, negotiating terms, and ensuring timely and cost-effective procurement.
  5. Production Planning:

    • Task: Developing plans to meet production targets while optimizing resource utilization.
    • Responsibilities: Creating production schedules, coordinating manufacturing processes, and ensuring efficient use of machinery and labor.
  6. Logistics and Transportation Management:

    • Task: Coordinating the movement of goods from production to distribution centers and end users.
    • Responsibilities: Choosing transportation methods, optimizing shipping routes, and managing warehousing and distribution networks.
  7. Quality Control and Assurance:

    • Task: Implementing processes to ensure product quality meets defined standards.
    • Responsibilities: Conducting inspections, monitoring quality metrics, and addressing any issues related to product quality.
  8. Continuous Improvement:

    • Task: Identifying opportunities for ongoing improvement in processes and workflows.
    • Responsibilities: Conducting performance assessments, analyzing key performance indicators (KPIs), and implementing changes for increased efficiency.
  9. Risk Management:

    • Task: Identifying and mitigating risks that could disrupt the supply chain.
    • Responsibilities: Developing risk management strategies, creating contingency plans, and monitoring external factors that could impact operations.
  10. Technology Utilization:

    • Task: Leveraging technology and software tools for supply chain optimization.
    • Responsibilities: Implementing and optimizing systems for demand forecasting, inventory management, data analytics, and communication within the supply chain.
  11. Collaboration and Communication:

    • Task: Facilitating communication and collaboration among different departments and stakeholders.
    • Responsibilities: Coordinating efforts between procurement, production, logistics, and other teams to ensure a well-integrated supply chain.
  12. Sustainability and Ethical Practices:

    • Task: Integrating sustainable and ethical practices into supply chain operations.
    • Responsibilities: Evaluating the environmental and social impact of supply chain decisions, implementing sustainable practices, and adhering to ethical standards.
  13. Customer Service and Satisfaction:

    • Task: Ensuring timely and accurate delivery of products to meet customer expectations.
    • Responsibilities: Monitoring customer satisfaction, addressing issues, and implementing improvements to enhance the customer experience.
  14. Budgeting and Cost Management:

    • Task: Managing budgets and optimizing costs throughout the supply chain.
    • Responsibilities: Tracking expenses, identifying cost-saving opportunities, and ensuring financial efficiency.

These tasks collectively contribute to the effective management of the supply chain, from procurement through production to the delivery of products or services to customers. Successful Supply Chain & Operations Management involves a combination of strategic planning, tactical execution, and a focus on continuous improvement.

The minimum educational requirement for becoming a Supply Chain & Operations Manager typically includes a bachelor’s degree in a relevant field. While there is flexibility in the specific field of study, having a degree in areas related to supply chain management, operations management, business administration, or a related discipline is common.

Here are some common career advancement opportunities in Supply Chain & Operations Management:

  1. Supervisory and Team Leadership Roles:

    • Role: Advance to roles such as Supervisor, Team Leader, or Coordinator, overseeing specific teams or departments within the supply chain.
  2. Managerial Positions:

    • Role: Progress to managerial roles such as Supply Chain Manager, Operations Manager, or Logistics Manager, responsible for broader aspects of the supply chain.
  3. Director of Supply Chain or Operations:

    • Role: Lead the strategic planning and execution of supply chain or operations functions at the organizational level.
  4. Vice President of Supply Chain or Operations:

    • Role: Assume a senior leadership position overseeing the entire supply chain or operations department, often reporting directly to the C-suite.
  5. Chief Supply Chain Officer (CSCO) or Chief Operations Officer (COO):

    • Role: Reach the executive level, providing leadership and strategic direction for the entire supply chain or operations function within the organization.
  6. Global Supply Chain Management:

    • Role: Move into roles that involve managing international or global supply chains, dealing with complexities related to global trade and logistics.
  7. Specialized Roles (e.g., Procurement Specialist, Demand Planning Expert):

    • Role: Specialize in specific areas within supply chain management, becoming an expert in procurement, demand planning, or other specialized functions.
  8. Consultancy and Advisory Roles:

    • Role: Transition to consultancy roles, providing expertise to other organizations seeking to improve their supply chain and operations processes.
  9. Entrepreneurship:

    • Role: Start a consulting firm, supply chain management company, or logistics business, leveraging expertise to create a business venture.
  10. Education and Training:

    • Role: Become an instructor, lecturer, or professor in supply chain management or operations at academic institutions or training programs.
  11. Technology Integration:

    • Role: Move into roles focused on integrating and managing technology solutions within the supply chain, such as adopting advanced analytics, artificial intelligence, and automation.
  12. Environmental and Sustainability Management:

    • Role: Transition into roles focused on integrating sustainable and environmentally friendly practices within the supply chain.
  13. Research and Development:

    • Role: Engage in research and development initiatives, contributing to the advancement of supply chain management practices and technologies.
  14. Continuous Learning and Certifications:

    • Role: Pursue continuous learning and professional certifications in emerging areas of supply chain management, staying updated on industry trends and best practices.
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